One-to-one service support
Hi! I’m Eleanor and I can support you to make your health, helping or public good service more valuable and impactful for your clients or patients, and more joyful and meaningful for you to provide.
Do you:
Know about an issue that your clients or patients experience with your service that you’d like to improve?
Find that clients or patients either aren’t accessing your service, or aren’t staying engaged with your service, but you’re not sure why?
Have an aspect of how you deliver your service that you’re finding more difficult or burdensome than you’d like?
Find yourself putting your own health and wellbeing into the background due to the pressures of providing your service?
Want to meaningfully innovate your service?
Need to navigate a significant change in relation to your service?
How I can help
Through tailored one-to-one support, I can work with you in a number of ways to develop and improve your service, including your service users’ experience of your service, and your own or your team’s experience of providing your service. For example, I can:
Bring relevant expertise, experience and empathy to help you think through challenges
Help you to better understand the needs of those who use your service, and to identify opportunities for service development
Facilitate you to develop service development and improvement skills such as strategic service design, research, and agile approaches to delivering service change
Support you to design your own health and wellbeing into how you provide your service.
Why work with me?
I bring a variety of skills and experience to service development. I’ve worked in multi-disciplinary service teams in big organisations like the NHS, and now it’s my mission to help smaller organisations and individual practitioners without big budgets to learn how to apply the principles of user-centred design and agile product and service delivery to their services. I can use my skills and experience in agile approaches to service delivery, research with service users, and strategic service design to help you meet the needs of your clients or patients, and improve their experiences of your service.
As a trained mindfulness and compassion teacher, I’m aware of how important the wellbeing of service providers and practitioners is, and how this can sometimes be overlooked in the desire to serve others. I can combine my skills in service development and delivery, mindfulness and compassion, and coaching skills to support you with your own wellbeing.
I have a PhD in Global Health which has given me insights into the systemic societal and environmental societal factors that influence how we provide and access services.
If you have any questions about ways of working with me please get in touch
How service support sessions work
These service support sessions are one-to-one online video calls.
The number and frequency of sessions is up to you (and according to my availability).
You may need as little as one session, to get unstuck and identify the next most important move forward.
You might want several sessions scheduled on an adhoc basis.
Or you might need a more structured programme during which we work together on a more in-depth piece of service development and improvement.
A single session costs £119. This is reduced to £105 per session if you buy a block of 3 or more sessions.
For a free, no-pressure initial call to discuss whether I’m the right person to support you, please get in touch